Come work with PANDA
Our team of staff and volunteers contribute to an organisation that makes a real difference in the lives of expecting and new parents.
Careers at PANDA
PANDA is a diverse and inclusive place to work. Our vision is a society where perinatal mental health is valued and understood and where stigma and systemic barriers to seeking help no longer exist.
Equity and diversity are integral to PANDA and we are continually working towards attracting and retaining a diverse workforce that represents and supports the communities we serve.
We encourage applications from people of Aboriginal and/or Torres Strait Islander descent, culturally and linguistically diverse backgrounds, dads, young parents, regional and rural communities, people with disabilities, and people who identify as LGBTIQA+.
We offer you:
- flexible working conditions - hours, work location, family considerations
- values-based workforce
- proactive professional development
- salary packaging
- a meaningful career in the mental health sector.
Paid opportunities within PANDA can include:
- Counselling within PANDA's National Mental Health Helpline
- Finance and support systems
- Education and training
- Marketing and communications
Volunteer opportunities
VOLUNTEERING WITH PANDA
Peer Support Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period delivering support on PANDA’s National Perinatal Anxiety and Depression Helpline.
Community Education Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period sharing their story and/or delivering education sessions to community groups including new-parent groups, support groups, playgroups and health professional training courses.
Community Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period or health care workers supporting families in the perinatal period.
Paid opportunities
WORKING AT PANDA
Systems Administrator (Data & Solutions)
Full Time| Fixed Term | Remote | SCHADS Level 7 ( $60.27 Hourly)
We’re looking for someone exceptional!
We’re filling a new role to PANDA - Systems Administrator (Data & Solutions). This is a key position that sits at the centre of our digital ecosystem. If you’re someone who thrives in complex technical environments, enjoys solving problems, and loves helping people understand and confidently use digital systems, you’ll feel at home here.
This role blends technical expertise, user enablement, systems configuration and ongoing optimisation. It’s perfect for someone who is hands-on, curious, organised, and excited by the idea of working in a purpose-led organisation where digital systems directly shape service outcomes for families.
About Us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everything we do has been shaped by lived experience, practice expertise and evidence.
Our digital environment is rich, evolving and central to how we support people. We believe in safe and responsible data practices, thoughtful use of technology, and creating systems that help staff deliver care efficiently, confidently and securely.
If you want your work to have purpose and you want to help shape the digital backbone of a service that makes a genuine difference, this role is a great fit for you.
Who You Are
You’re a technically minded problem-solver who genuinely enjoys making systems work better for people. You love understanding how platforms connect, how data flows, and where improvements can be made. You’re calm, methodical and thrive in complexity.
You bring:
- strong CRM and platform configuration experience (ideally Salesforce)
- confidence navigating integrated systems and data flows
- curiosity, initiative and a willingness to learn
- a steady, solutions-focused mindset
- the ability to translate technical issues into clear, human language
- empathy, patience and a service-oriented approach with staff
- comfort working independently in a remote environment
- alignment with values-led, purpose-driven work
- a genuine interest in emerging technologies and digital uplift
If you love systems, data and people and can bring all three together, you’re exactly who we want to meet.
About the Role
As our Systems Administrator (Data & Solutions), you’ll help maintain, configure and optimise the core platforms that power PANDA’s services.
You’ll be responsible for:
- Salesforce (Periwell) administration, configuration and optimisation
- managing roles, permissions, security settings and workflow elements
- maintaining and supporting integrations (Genesys, LMS, marketing platforms, volunteer systems, reporting tools)
- monitoring system performance, identifying issues and resolving or escalating them appropriately
- documenting configuration changes, processes, workflows and system decisions
- supporting staff to use platforms confidently and consistently
- developing quick reference guides, training resources and SharePoint materials
- user acceptance testing and digital uplift projects
- ensuring strong data quality and governance across systems
- contributing to backups, restoration pathways and business continuity planning
- aligning system changes to privacy, security and compliance requirements
- supporting the organisation to adopt emerging tools and technologies safely
This role works closely with our IT Support Officer, Digital Services Manager and external vendors, and plays a highly collaborative role across the organisation.
Your Daily Impact
- Administer and optimise Salesforce (Periwell)
- Support system integrations and troubleshoot issues
- Maintain accurate data standards, field mapping and workflows
- Investigate emerging technologies and support new digital initiatives
- Develop training materials and build organisational digital confidence
- Support user onboarding and capability uplift
- Monitor system performance and ensure timely incident resolution
- Maintain documentation for continuity, safety and compliance
- Drive consistency, accuracy and best practice across digital systems
What You Bring (Essential)
- Strong, hands-on CRM experience (Salesforce preferred), including configuration
- Experience supporting integrated tech stacks and system-to-system connections
- Strong understanding of data structures, mapping, validation and automation
- Experience troubleshooting multi-platform issues
- Working knowledge of data security, privacy and the Australian Privacy Principles
- Ability to document workflows, configurations and processes clearly
- Ability to support users through system changes or technical challenges
- Strong communication skills and the ability to explain technical concepts simply
- Alignment with PANDA’s values and commitment to digital inclusion
- Comfortable learning new systems independently
Desirable
- Experience with Salesforce certifications (Admin, App Builder, etc.)
- Experience with cloud technologies (AWS, Azure)
- Experience with workflow engines, form builders or automation platforms
- Interest in emerging technologies including AI
- Previous experience in digital mental health, NFP or complex service environments
What’s In It For You
- A meaningful role making a real impact in the perinatal mental health space
- A values-led environment with purpose at the centre
- Flexible remote work arrangement
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- A chance to shape the digital future of a meaningful organisation
Want to know more about us?
Check out what we do and how we work:
LinkedIn: https://au.linkedin.com/company/post-and-antenatal-depression-association
Inclusion matters
We strongly encourage a pplications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Interested?
If this role feels aligned with your strengths and your heart, hit apply. We’ll be reviewing applications soon and connecting with candidates who look like a strong match.
We look forward to meeting you.
A Sincere Note to All Our Applicants
We’re a not-for-profit organisation, and we’re genuinely grateful for the time, care and energy you put into applying to join us. Because we often receive a high volume of applications and work with limited resources, we’re only able to contact candidates who are shortlisted for the next stage.
Please know every application is read with care, and we truly hope it’s you!
Clinical Practitioner
Full-time | Remote | SCHADS Level 5 ($51.00 hourly)
We’re looking for a clinician who can hold parents with care, while always keeping the wellbeing of infants and children at the centre of their practice.
We’re filling a Clinical Practitioner role within our national digital mental health service. This role sits at the heart of how we support expecting and new parents through some of the most vulnerable moments of their lives.
If you’re a clinician who brings warmth and clarity, can work confidently in a phone-based digital environment, hold strong boundaries, and deliver safe, evidence-based care with compassion, this role might be just for you!
About Us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. Our work is grounded in lived experience, guided by our Model of Care, and delivered through a fully remote digital service that prioritises psychological safety, compassion and evidence-based practice.
We work in a fully remote environment that values collaboration, flexibility and connection. We believe in clear decision-making, strong clinical boundaries, and creating environments where both our people and the families we support feel safe and respected.
Everything we do is grounded in child-centric practice. Whether supporting a parent, making clinical decisions, or contributing to service delivery, the safety and wellbeing of infants and children sits at the centre of our work.
Who You Are
You’re a qualified mental health clinician with experience supporting people through distress, vulnerability and complexity.
You bring:
- A warm, calm and grounded clinical presence
- A child-centred lens in your clinical thinking and decision-making
- Confidence delivering phone-based mental health support
- Sound risk assessment and safety planning skills
- Strong professional boundaries and reflective practice
- Curiosity, humility and a willingness to learn
- The ability to work independently whilst remaining connected to a team
- Comfort working in a fast-paced, digitally enabled service
You value structure, clarity and collaboration, and you understand high-quality care and accountability go hand in hand.
About the Role
As a Clinical Practitioner, you will provide high-quality digital mental health support to expecting and new parents, their families and health professionals.
You’ll work within a multidisciplinary team delivering:
- Intake, assessment and brief interventions
- Counselling, psychoeducation and emotional support
- Risk assessment, safety planning and escalation
- Crisis intervention and service navigation
You’ll contribute to a safe, consistent and compassionate service, supported by supervision, reflective practice and clear clinical governance.
Your Daily Impact
- Deliver phone-based perinatal mental health support
- Conduct assessments, risk screening and safety planning
- Maintain accurate clinical documentation and records
- Work within established clinical frameworks and escalation pathways
- Collaborate with peers, senior clinicians and lived experience practitioners
- Participate in supervision, reflective practice and training
- Contribute to service quality, learning and improvement
What You Bring (Essential)
- Relevant tertiary qualification in psychology, social work, nursing, OT or counselling
- Eligibility for registration with AHPRA, AASW, APS or PACFA
- Minimum 2 years’ post-qualification clinical experience
- Demonstrated experience in risk assessment and crisis support
- Strong communication and documentation skills
- Ability to work confidently in a remote, phone-based environment
- Digital confidence using CRM systems, telehealth platforms and MS tools
- Alignment with our values and Model of Care
Desirable
- Experience in perinatal mental health or family services
- Experience in digital, helpline or telehealth settings
- Experience working within multidisciplinary teams
What’s In It For You
- Meaningful clinical work supporting families across Australia
- Structured onboarding, supervision and reflective practice
- Flexible, fully remote working environment
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- A genuinely values-led culture
Want to know more about us?
LinkedIn: https://au.linkedin.com/company/post-and-antenatal-depression-association
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your skills and experience.
Interested?
If this role feels aligned with how you practice and who you are, hit apply.
We’ll be reviewing applications soon and connecting with candidates who look like a strong match.
We look forward to meeting you!
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know - we are here to listen and walk with you.
Peer Volunteer Practitioner
0.8 FTE | Ongoing | Remote | SCHADS Level 5 ( $51.00 hourly)
We’re looking for someone grounded, reflective and deeply committed to peer-led support.
This role exists because lived experience matters, and how it’s used matters just as much. We’re looking for a Peer Volunteer Practitioner who can provide safe, intentional, recovery-oriented peer support to parents and families, whilst also supporting and guiding our Peer Volunteers to do the same.
This is a newly vacant role, stepping into an established digital mental health helpline service with clear practice frameworks, strong supervision, and a deeply values-led approach to care.
About Us
PANDA is a national, values-led organisation working to ensure perinatal mental health is understood, supported and prioritised.
Everything we do is grounded in lived experience, evidence and compassion. We work remotely, trust our people, and focus on impact and collaboration. We believe good work happens when people feel safe, supported and clear on what matters.
Our values guide how we show up every day:
Collaborative. Effective. Brave.
About The Role
The Peer Volunteer Practitioner provides phone-based peer support to parents and families experiencing perinatal mental health challenges, drawing on lived experience in a purposeful, boundaried and recovery-oriented way.
You’ll also support the development of our Peer Volunteer workforce, helping to build confidence, capability and consistency in peer practice across the service.
This role sits within a multidisciplinary digital mental health service and requires strong boundaries, sound judgement, and comfort working within clear frameworks, escalation pathways and supervision structures.
Who You Are
You are grounded, self-aware and thoughtful in how you use lived experience.
You understand the responsibility that comes with peer work including boundaries, accountability and reflective practice. You’re comfortable working in a phone-based, digital environment and collaborating closely with clinicians, peer leaders and volunteers.
You take feedback well, respect structure, and are committed to safe, ethical and values-led peer practice.
You’re also digitally confident and comfortable using a computer daily, navigating systems, documenting your work, and communicating online as your default way of working.
What You’ll be Doing
- Providing phone-based peer support to parents and families
- Using intentional self-disclosure to support recovery whilst maintaining boundaries
- Supporting intake, triage, risk assessment, referral and escalation processes
- Working collaboratively within a multidisciplinary service
- Supporting and mentoring Peer Volunteers in their practice
- Maintaining timely, accurate documentation in digital systems
- Contributing to quality improvement, training and practice development
- Upholding organisational policies, privacy, safety and governance at all times
What You Bring
Essential
- Lived or living experience of perinatal mental health challenges and recovery
- Experience working in a peer support role
- Strong understanding of peer support principles and recovery-oriented practice
- Ability to use lived experience in service of others, not self
- Clear boundaries and comfort working within supervision and feedback frameworks
- Confidence working in a phone-based, digital service environment
- Strong communication skills and sound judgement
- Alignment with our values
- Certificate IV in Mental Health Peer Work or Intentional Peer Support training or equivalent
- 2 years’ experience in a similar role
- Experience supporting or mentoring peer volunteers
- Experience in digital mental health or intake and triage settings
Desirable
- Experience working in perinatal mental health contexts
- Experience working on multiple projects simultaneously
- Experience contributing to educational content
Thriving In a Digital Organisation
All roles require:
- A stable home internet connection (minimum 50 Mbps download / 5 Mbps upload)
- Confidence working fully remotely
- Proficiency with everyday digital tools (email, documentation, shared drives, video calls)
- Willingness to learn and adapt as systems evolve
What’s In It For You
- Meaningful, values-led work supporting parents and families
- Strong peer and clinical supervision
- Flexible, remote work environment
- Paid parental leave
- Learning & development opportunities
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- A supportive, values-driven culture that prioritises safety and wellbeing
Want to know more about us?
Check out what we do and how we work:
LinkedIn: https://au.linkedin.com/company/post-and-antenatal-depression-association
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Interested?
If this role feels like it aligns with who you are and how you work, we want to hear from you - please apply via Seek or Ethical Jobs. We’ll be reviewing applications soon and connecting with those who look like a great fit.
We look forward to meeting you!
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know - we are here to listen and walk with you.
Senior Practitioner - Clinical
Full-time | Remote | SCHADS Level 7 ( $60.27 hourly)
We’re looking for someone exceptional.
We’re filling a newly vacant Senior Practitioner role within our clinical team, a position that blends leadership, clinical expertise, digital service delivery, and the emotional intelligence to support a team doing highly complex work.
If you're an experienced practitioner who thrives in digital environments, can hold steady clinical boundaries, lead with empathy, think critically, and support safe decision-making in a fast-paced remote mental health setting, this may be exactly the next chapter you’ve been searching for.
About Us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. Our work is grounded in lived experience, guided by our Model of Care, and delivered through a remote service that prioritises psychological safety, compassion and evidence-based practice.
We work in a fully remote environment that prioritises psychological safety, collaboration, flexibility and genuine connection. We believe in holding each other with care, making clear decisions, maintaining strong boundaries, and creating environments where both our people and service users feel safe.
Everything we do is grounded in child-centric practice. Whether supporting a parent, guiding a practitioner, or shaping our digital service, the wellbeing and safety of infants and children sits at the centre of every decision we make. We hold families with compassion, respect and clarity always keeping the smallest voices in mind.
If you want to lead in a place where humanity and high standards co-exist, you’ll feel aligned here.
Who You Are
You’re a senior clinician with deep experience supporting complex presentations, preferably in mental health, family services, or a related therapeutic environment.
You bring:
- The ability to hold emotional and clinical space while also making sound business decisions
- A child-centric approach to your clinical thinking, ensuring decisions protect and prioritise the wellbeing of infants and children at every step.
- High digital literacy and confidence navigating complex systems. You’re comfortable leading in a fully online environment, and quick to adapt to new platforms, workflows and digital ways of working.
- The calm confidence to lead in uncertainty
- Skill in coaching and guiding practitioners in a digital environment
- Excellent judgement, risk assessment and escalation capability
- Curiosity, humility and adaptability (ego-free leadership is essential)
- Strong remote communication and collaboration habits
- A values-led, person-centred approach to practice
- Comfort with change, because change is constant and you lean in, not away
About the Role
As our Senior Practitioner - Clinical, you’ll play a central role in ensuring the clinical safety and wellbeing of both service users, their children and our practitioner team.
- You’ll support a digital, national clinical service through:
- Clinical oversight, decision-making and guidance
- Risk assessment, escalation, and safety planning
- Supporting the Model of Care through supervision, coaching and training
- Leading reflective practice and creating safe spaces for the team
- Contributing to service development, quality improvements and digital workflows
- Collaborating closely with leaders across the organisation
- Monitoring performance, reporting and service quality metrics
- Supporting change as our service continues to evolve
- You will report to the Digital Services Manager and work closely with clinical leaders, helpline staff, and lived experience practitioners.
Your Daily Impact
- Provide clinical guidance to practitioners managing complex and sensitive presentations
- Support safe escalation pathways and decision-making
- Lead reflective practice sessions
- Deliver coaching and clinical support in a remote environment
- Contribute to policy, practice guidance and governance updates
- Oversee digital workflows (Genesis, Salesforce, MS tools)
- Monitor performance, risk, and wellbeing indicators
- Provide timely advice during high-pressure or emergent situations
- Support practitioners through change, growth and skill development
- Contribute to clinical reporting and service improvement initiatives
What You Bring (Essential)
- Relevant qualifications + AHPRA or equivalent registration
- 8–10 years' experience in clinical or therapeutic roles
- 3–5 years’ experience in digital or remote clinical environments
- Strong risk assessment and clinical decision-making capability
- Experience supervising, coaching or leading teams (formal or informal)
- Ability to hold emotional space while maintaining boundaries
- High-level critical thinking skills and business acumen
- Ability to work autonomously in a digital, fast-paced setting
- Strong communication, collaboration and documentation skills
- Digital confidence across key platforms (Microsoft, Salesforce, telehealth systems like Genesis)
- Strong alignment with our organisational values and Model of Care
Desirable
- Experience in perinatal mental health or family support
- Experience working in national or multidisciplinary service models
- Experience in service development or practice improvement
- Exposure to clinical governance or quality frameworks
What’s In It For You
- A meaningful leadership role in a values-led mental health organisation
- A supportive, person-centred remote work environment
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- The chance to shape a service that genuinely impacts families across Australia
Want to know more about us?
Check out what we do and how we work:
LinkedIn: PANDA - https://www.linkedin.com/company/post-and-antenatal-depression-association
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Interested?
If this role feels aligned with your skills and your heart, hit apply.
We’ll be reviewing applications soon and getting in touch with candidates who look like a strong match.
We look forward to meeting you.
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know - we are here to listen and walk with you.
Updates on your job application
At PANDA, we are incredibly grateful for the time and effort candidates invest in applying to join our team.
Your passion and interest in our work mean the world to us.
Unfortunately, we are unable to provide updates to all job applicants.
Only candidates progressing through the recruitment process will be contacted regarding the status of their application.
Thank you for your understanding, and we wish you all the best in your career journey.
