Come work with PANDA
Our team of staff and volunteers contribute to an organisation that makes a real difference in the lives of expecting and new parents.
Careers at PANDA
PANDA is a diverse and inclusive place to work. Our vision is a society where perinatal mental health is valued and understood and where stigma and systemic barriers to seeking help no longer exist.
Equity and diversity are integral to PANDA and we are continually working towards attracting and retaining a diverse workforce that represents and supports the communities we serve.
We encourage applications from people of Aboriginal and/or Torres Strait Islander descent, culturally and linguistically diverse backgrounds, dads, young parents, regional and rural communities, people with disabilities, and people who identify as LGBTIQA+.
We offer you:
- flexible working conditions - hours, work location, family considerations
- values-based workforce
- proactive professional development
- salary packaging
- a meaningful career in the mental health sector.
Paid opportunities within PANDA can include:
- Counselling within PANDA's National Mental Health Helpline
- Finance and support systems
- Education and training
- Marketing and communications
Volunteer opportunities
VOLUNTEERING WITH PANDA
Peer Support Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period delivering support on PANDA’s National Perinatal Anxiety and Depression Helpline.
Community Education Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period sharing their story and/or delivering education sessions to community groups including new-parent groups, support groups, playgroups and health professional training courses.
Community Volunteers - volunteers with a lived experience of perinatal anxiety and/or depression period or health care workers supporting families in the perinatal period.
Paid opportunities
WORKING AT PANDA
Senior Practitioner - Clinical
- Full-time
- Remote
- SCHADS Level 7 ( Hourly rate $60.27)
We’re looking for someone exceptional.
We’re filling a newly vacant Senior Practitioner role within our clinical team, a position that blends leadership, clinical expertise, digital service delivery, and the emotional intelligence to support a team doing highly complex work.
If you're an experienced practitioner who thrives in digital environments, can hold steady clinical boundaries, lead with empathy, think critically, and support safe decision-making in a fast-paced remote mental health setting, this may be exactly the next chapter you’ve been searching for.
About Us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. Our work is grounded in lived experience, guided by our Model of Care, and delivered through a remote service that prioritises psychological safety, compassion and evidence-based practice.
We work in a fully remote environment that prioritises psychological safety, collaboration, flexibility and genuine connection. We believe in holding each other with care, making clear decisions, maintaining strong boundaries, and creating environments where both our people and service users feel safe.
Everything we do is grounded in child-centric practice. Whether supporting a parent, guiding a practitioner, or shaping our digital service, the wellbeing and safety of infants and children sits at the centre of every decision we make. We hold families with compassion, respect and clarity always keeping the smallest voices in mind.
If you want to lead in a place where humanity and high standards co-exist, you’ll feel aligned here.
Who You Are
You’re a senior clinician with deep experience supporting complex presentations, preferably in mental health, family services, or a related therapeutic environment.
You bring:
- The ability to hold emotional and clinical space while also making sound business decisions
- A child-centric approach to your clinical thinking, ensuring decisions protect and prioritise the wellbeing of infants and children at every step.
- High digital literacy and confidence navigating complex systems. You’re comfortable leading in a fully online environment, and quick to adapt to new platforms, workflows and digital ways of working.
- The calm confidence to lead in uncertainty
- Skill in coaching and guiding practitioners in a digital environment
- Excellent judgement, risk assessment and escalation capability
- Curiosity, humility and adaptability (ego-free leadership is essential)
- Strong remote communication and collaboration habits
- A values-led, person-centred approach to practice
- Comfort with change, because change is constant and you lean in, not away
About the Role
As our Senior Practitioner - Clinical, you’ll play a central role in ensuring the clinical safety and wellbeing of both service users, their children and our practitioner team.
- You’ll support a digital, national clinical service through:
- Clinical oversight, decision-making and guidance
- Risk assessment, escalation, and safety planning
- Supporting the Model of Care through supervision, coaching and training
- Leading reflective practice and creating safe spaces for the team
- Contributing to service development, quality improvements and digital workflows
- Collaborating closely with leaders across the organisation
- Monitoring performance, reporting and service quality metrics
- Supporting change as our service continues to evolve
- You will report to the Digital Services Manager and work closely with clinical leaders, helpline staff, and lived experience practitioners.
Your Daily Impact
- Provide clinical guidance to practitioners managing complex and sensitive presentations
- Support safe escalation pathways and decision-making
- Lead reflective practice sessions
- Deliver coaching and clinical support in a remote environment
- Contribute to policy, practice guidance and governance updates
- Oversee digital workflows (Genesis, Salesforce, MS tools)
- Monitor performance, risk, and wellbeing indicators
- Provide timely advice during high-pressure or emergent situations
- Support practitioners through change, growth and skill development
- Contribute to clinical reporting and service improvement initiatives
What You Bring (Essential)
- Relevant qualifications + AHPRA or equivalent registration
- 8–10 years' experience in clinical or therapeutic roles
- 3–5 years’ experience in digital or remote clinical environments
- Strong risk assessment and clinical decision-making capability
- Experience supervising, coaching or leading teams (formal or informal)
- Ability to hold emotional space while maintaining boundaries
- High-level critical thinking skills and business acumen
- Ability to work autonomously in a digital, fast-paced setting
- Strong communication, collaboration and documentation skills
- Digital confidence across key platforms (Microsoft, Salesforce, telehealth systems like Genesis)
- Strong alignment with our organisational values and Model of Care
Desirable
- Experience in perinatal mental health or family support
- Experience working in national or multidisciplinary service models
- Experience in service development or practice improvement
- Exposure to clinical governance or quality frameworks
What’s In It For You
- A meaningful leadership role in a values-led mental health organisation
- A supportive, person-centred remote work environment
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- The chance to shape a service that genuinely impacts families across Australia
Position Description available here
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Community Engagement Officer
- 0.6 FTE
- Remote
- SCHADS Level 5 (Hourly Rate $51.00)
We’re looking for someone pretty special.
We’re filling a newly vacant role within our Engagement & Communications Team and are on the lookout for a new Community Engagement Officer. We're looking for someone values-led, digitally confident and energised by social connection.
If you have experience coordinating volunteers, working with people with lived experience and building online communities, this might be exactly the role you’ve been looking for.
About us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everything we do has been shaped by lived experience, practice expertise and evidence.
We work in a fully remote environment that prioritises psychological safety, collaboration, flexibility and genuine connection. Our people care deeply about our purpose and about each other.
If you want to do meaningful work in a place that lives its values, you’ll feel right at home here.
Who you are
You’re someone who genuinely loves working with volunteers, especially people with lived and living experience, and you understand how to create safe, respectful, person-centred engagement.
About You:
- Communicate with warmth, clarity and strong boundaries
- Are highly organised and steady under pressure
- Thrive in a remote workplace with an excellent work ethic
- Understand vicarious trauma and safe storytelling
- Are digitally confident across CRMs, online tools and collaboration platforms
- Work collaboratively, thoughtfully and respectfully
- Value purpose, impact and human connection
- Have a safe, private home office with reliable internet, a desk, and ergonomic chair.
- Have a current National Police Check, Working With Children Check, and the right to work in Australia.
About the role
As our Community Engagement Officer, you’ll coordinate and support our Community Volunteers (lived experience, peer and clinical). You’ll create safe and meaningful opportunities for them to participate, help connect them to PR and storytelling activities, and maintain the systems and processes that keep our engagement model strong.
You’ll work closely with the Engagement & Communications Manager and collaborate across the organisation, including the peer support, education and digital systems teams.
Your daily impact:
- Coordinate engagement and participation activities with volunteers
- Support onboarding, induction and training
- Manage and maintain accurate data and workflows in Salesforce
- Respond to external requests for volunteer involvement
- Assist volunteers to prepare for PR and storytelling opportunities
- Maintain online community spaces (including Facebook) safely and responsibly
- Create clear, accessible communications that encourage participation
- Contribute to evaluation, reporting and ongoing improvement
- Support the development of the annual Volunteer Impact Report
What you bring (essential)
- Experience working in community development, engagement, consumer participation or health promotion (2 years)
- Volunteer CRM experience such as Better Impact or Salesforce
- Strong written and verbal communication skills
- Experience supporting volunteers
- Understanding of lived experience, boundaries and vicarious trauma
- Confidence working fully remotely with strong digital capability
- Experience with Canva, email marketing and social media
- Strong organisation, planning and coordination skills
- Values alignment with Collaboration, Effectiveness and Bravery
Desirable:
- Experience managing online communities (especially Facebook)
- Understanding of the National Standards for Volunteer Involvement
- Familiarity with progressive engagement and participation models
- A willingness to attend in-person community events in your capital city or community
What’s in it for you:
- A meaningful role making a real impact in the perinatal mental health space
- The chance to shape participation and engagement at scale
- Flexible, remote work environment
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- Work that genuinely centres people, purpose and safety
Position Description available here
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Systems Administrator (Data & Solutions)
- 0.8 FTE
- Fixed Term
- Remote
- SCHADS Level 6 ( Hourly Rate $55.72)
We’re looking for someone exceptional!
We’re filling a new role to PANDA -Systems Administrator (Data & Solutions). This is a key position that sits at the centre of our digital ecosystem. If you’re someone who thrives in complex technical environments, enjoys solving problems, and loves helping people understand and confidently use digital systems, you’ll feel at home here.
This role blends technical expertise, user enablement, systemsconfiguration and ongoing optimisation. It’s perfect for someone who is hands-on, curious, organised, and excited by the idea of working in a purpose-led organisation where digital systems directly shape service outcomes for families.
About Us
PANDA is a values-driven, national mental health organisation committed to supporting families through the perinatal period. For over 40 years, everything we do has been shaped by lived experience, practice expertise and evidence.
Our digital environment is rich, evolving and central to how we support people. We believe in safe and responsible data practices, thoughtful use of technology, and creating systems that help staff deliver care efficiently, confidently and securely.
If you want your work to have purpose and you want to help shape the digital backbone of a service that makes a genuine difference, this role is a great fit for you.
Who You Are
You’re a technically minded problem-solver who genuinely enjoys making systems work better for people. You love understanding how platforms connect, how data flows, and where improvements can be made. You’re calm, methodical and thrive in complexity.
You bring:
- Strong CRM and platform configuration experience (ideally Salesforce)
- Confidence navigating integrated systems and data flows
- Curiosity, initiative and a willingness to learn
- A steady, solutions-focused mindset
- The ability to translate technical issues into clear, human language
- Empathy, patience and a service-oriented approach with staff
- Comfort working independently in a remote environment
- Alignment with values-led, purpose-driven work
- A genuine interest in emerging technologies and digital uplift
If you love systems, data and people and can bring all three together, you’re exactly who we want to meet.
About the Role
As our Systems Administrator (Data & Solutions), you’ll help maintain, configure and optimise the core platforms that power PANDA’s services.
You’ll be responsible for:
- Salesforce (Periwell) administration, configuration and optimisation
- Managing roles, permissions, security settings and workflow elements
- Maintaining and supporting integrations (Genesys, LMS, marketing platforms, volunteer systems, reporting tools)
- Monitoring system performance, identifying issues and resolving or escalating them appropriately
- Documenting configuration changes, processes, workflows and system decisions
- Supporting staff to use platforms confidently and consistently
- Developing quick reference guides, training resources and SharePoint materials
- User acceptance testing and digital uplift projects
- Ensuring strong data quality and governance across systems
- Contributing to backups, restoration pathways and business continuity planning
- Aligning system changes to privacy, security and compliance requirements
- Supporting the organisation to adopt emerging tools and technologies safely
This role works closely with our IT Support Officer, Digital Services Manager and external vendors, and plays a highly collaborative role across the organisation.
Your Daily Impact
- Administer and optimise Salesforce (Periwell)
- Support system integrations and troubleshoot issues
- Maintain accurate data standards, field mapping and workflows
- Investigate emerging technologies and support new digital initiatives
- Develop training materials and build organisational digital confidence
- Support user onboarding and capability uplift
- Monitor system performance and ensure timely incident resolution
- Maintain documentation for continuity, safety and compliance
- Drive consistency, accuracy and best practice across digital systems
What You Bring (Essential)
- Strong, hands-on CRM experience (Salesforce preferred), including configuration
- Experience supporting integrated tech stacks and system-to-system connections
- Strong understanding of data structures, mapping, validation and automation
- Experience troubleshooting multi-platform issues
- Working knowledge of data security, privacy and the Australian Privacy Principles
- Ability to document workflows, configurations and processes clearly
- Ability to support users through system changes or technical challenges
- Strong communication skills and the ability to explain technical concepts simply
- Alignment with PANDA’s values and commitment to digital inclusion
- Comfortable learning new systems independently
Desirable
- Experience with Salesforce certifications (Admin, App Builder, etc.)
- Experience with cloud technologies (AWS, Azure)
- Experience with workflow engines, form builders or automation platforms
- Interest in emerging technologies including AI
- Previous experience in digital mental health, NFP or complex service environments
What’s In It For You
- A meaningful role making a real impact in the perinatal mental health space
- A values-led environment with purpose at the centre
- Flexible remote work arrangement
- Paid parental leave
- Learning & development budget
- Employee Assistance Program (EAP)
- NFP salary packaging & Portable Long Service Leave
- 17.5% leave loading
- Supportive, values-led culture
- A chance to shape the digital future of a meaningful organisation
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Interested?
If these roles feels aligned with your strengths and your heart, please apply via Seek. We’ll be reviewing applications soon and connecting with candidates who look like a strong match.
We look forward to meeting you.
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know - we are here to listen and walk with you.
Updates on your job application
At PANDA, we are incredibly grateful for the time and effort candidates invest in applying to join our team.
Your passion and interest in our work mean the world to us.
Unfortunately, we are unable to provide updates to all job applicants.
Only candidates progressing through the recruitment process will be contacted regarding the status of their application.
Thank you for your understanding, and we wish you all the best in your career journey.
