Careers

Available positions

Services Support Officer

We are seeking a committed Service Support Officer with a passion for meaningful work who can enable our Helpline team to provide the highest quality of support to our service users. This is a 12 months, fixed term full time role to be worked within PANDA’s operating hours of 9am -7.30pm M-F, with the flexibility to work from home.

Selection Criteria

Essential

• Tertiary qualification in business administration (MBA preferred) Or 2+ years experience in a healthcare/practice management role
• Demonstrated success in data-driven operational management practices, particularly in service performance and quality measurement and reporting
• Experience in developing, implementing, evaluating and maintaining infrastructure and systems to drive operational efficiencies
• Demonstrated experience in implementation of systems that support a phone-based, client support service
• A strong understanding of mental health terminologies, service systems, frameworks, legislation and practice standards.

Desirable

• Practice management in a counselling and/or in the mental health industry
• Experience with Genesys call centre software or similar
• Experience with Salesforce or other similar databases for clinical records.

Applications must include your resume, cover letter and responses to selection criteria above. Please note, applications that do not include the above will not be considered.

To apply, email sheira.fielding@panda.org.au.

Download the position description here.

Telephone Counsellors

An exciting opportunity to become a member of the PANDA team as a Telephone Counsellor on a part time basis for a fixed term of 12 months. We are seeking passionate and skilled counsellors, committed to the emotional and psychological wellbeing of expecting and new parents to join our organisation.

People living interstate, particularly in NSW, are encouraged to apply. This role will require some evening shifts, public holidays and weekend shifts.

Applications must include your resume, cover letter and responses to the following selection criteria. Please note, applications that do not include these will not be considered.

Selection Criteria
Describe your experience in the provision of clinical services within the Australian mental health system including:

(a) counselling
(b) assessment of mental health presentations and risk
(c) supporting people with complex need
(d) undertaking crisis interventions
(e) care coordination and referral
(f) intake

Describe your knowledge and experience with provision of services via telephone.

To apply, email sheira.fielding@panda.org.au.

Download the position description here.

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